Incl. VATExcl. VAT
0
  • No products in the cart.
Total: £0.00

Returns Policy

Last updated January 07, 2021

 

Thank you for your KNX-Hub purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at enquiry@knx-hub.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

KNX-hub
Attn: Returns
RMA #
Barents House
KNX-Hub Returns
Market Harborough, Leicestershire LE16 9HW
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty eight (28) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Within 28 days of purchase or delivery, you may return a faulty product for an exchange or refund. If you purchased from store,

Within product’s guarantee period (normally 12 months from purchase or delivery), we will offer you a prompt repair or replace service. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Please Note

  • A 25% restocking fee will be charged for all returns.
  • Sale, Reduced or Clearance items are FINAL SALE and cannot be returned.

 

QUESTIONS?

If you have any questions concerning our return policy, please contact us at:

+44 (0)1858 438550

enquiry@knx-hub.com